HAVE QUESTIONS?
Frequently Asked Questions
What products do you currently offer?
We currently offer a carefully curated range of premium single-donor raw hair, including:
- U-part wigs
- Tape-in extensions
- Bundles
- HD lace frontals and closures
All our hair is 100% raw hair, ethically sourced from South and South-East Asia, and selected for its softness, durability, and natural finish.
Can the hair be dyed or styled with heat?
Yes. As all our hair are made from 100% raw hair, which can be dyed, bleached, straightened, and curled. For best results, always use heat protection and seek professional help for colouring or chemical processing.
What is your shipping and returns policy?
Shipping:
Bundles, tape-ins, closures, and frontals: UK estimated delivery is 7–14 working days. International estimated delivery 10-21 working day.
U-part wigs: Estimated delivery is 10–21 working days
You’ll receive a tracking number once your order has been dispatched.
Returns:
Due to the nature of our products and for hygiene reasons, we do not accept returns or exchanges. Please ensure all order details are correct before placing your order. If there’s an issue, contact us within 48 hours of receiving your delivery and we’ll do our best to assist.